There’s finally a solution for the whole Samsung Galaxy Note7 battery fiasco! In case you didn’t already know, the tech giant started a global recall for their Galaxy Note7 last Friday after reports surfaced of these devices catching fire while charging due to battery cell issues. Here’s what you need to know about getting your Samsung Galaxy Note7 replaced from 16 September to 2 October.
1. Are you eligible for a phone replacement?
To be eligible for the Samsung Galaxy Note7 replacement programme, your phone must be purchased from local telecommunication operators, major consumer electronic stores, authorised mobile retailers, Samsung Experience Stores and Saumsung Lazada Singapore Online Store.
2. How does the replacement programme work?
It’s simple. Submit your preferred mobile collection time slot online at www.samsung.com/sg/note7exchange within the booking period of 9 to 25 September. You will be able to opt for self-collection at Singapore Convention & Exhibition Centre, Level 2, The Crescent by free home delivery.
3. What’s the earliest date I will be able to receive my phone?
While the booking period starts on 9 September, the actual Galaxy Note7 exchanges will not start till 16 September (the programme ends 2 October). In the meantime, Samsung has officially stated that “Courtesy devices are available for loan (subject to stock availability) to Galaxy Note7 customers, while they wait for their Galaxy Note7 exchange”.
4. What will users be getting as a replacement?
Galaxy Note7 users will be exchanging their existing Galaxy Note7 mobiles for an entirely new set in the same model and colour as purchased.
5. What should you bring for the exchange?
Photo credit: Pocketnow.com
Bring along your Galaxy Note7 (complete with the box and all additional accessories that came with it), the appointment email or screenshot of it, and your NRIC. The original Galaxy Note7 device has to be returned to the Customer Service Consultant before you will be able to receive your replacement set.
6. Will users with an already damaged Galaxy Note7 still be able to replace it?
Yes! Fortunately, Samsung will be replacing any and all Galaxy Note7 during this replacement programme, screen cracks, water damage and all. Users who have already done a one-for-one phone exchange prior to the recall will still be eligible for the exchange. Handle your new phone with care!
7. What about users’ phone warranty?
Don’t worry about it. In addition to the replacement sets, all Galaxy Note7 customers who participate in the exchange programme will have the warranty period on their device extended to commence from the date of the exchange.
For more information, visit www.samsung.com/sg/note7exchange or call 1800-SAMSUNG.